Can I process transactions immediately after I download the app?

Before making your first transaction, it is mandatory to activate your USSC Super Service App by signing up or visiting any USSC store.

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How do I download the USSC Super Service App?

You can bank safely at home with USSC Super Service App. Pay bills, buy load, send money & more. Click HERE to find out how to download the app via Google Playstore or HERE to download via Apple App Store.

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How do I create an account on the USSC Super Service App?

After downloading the app, choose Sign Up on the log-in page and follow the instructions. Make sure you have a valid government ID on hand, as well as your Panalo Kard number if you already have one. Then create your own username and password. After checking that all details are correct, click "Confirm". You will then receive an sms within 24-48 hours with your reference number. Another sms will be sent to inform you that you can now transact on the app.

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How do I reset my USSC Super Service App password?

You can click on the “Forgot Password” on the login screen. Use the format MMDDYYYY to input your birthday. Then choose where you prefer to receive your temporary password, via email or sms.

• For those who chose email, a temporary password will be sent to your registered email and will be valid for only 24 hours.
• For SMS, the temporary password will be sent to your registered mobile number and will be valid for only 10 minutes.

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Can I use my credentials to log in to multiple devices?

No. The credentials (username and password) you enrolled with are linked to your mobile number and device. Your log-in credentials cannot be used on any other mobile device aside from what was registered.

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Does my password expire?

Yes, your password expires after 90 days. It is recommended to regularly change your password for your account’s security.

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Can I update my information (email address, mobile number, etc.) through the app?

Updating of customer information can be done through USSC stations only.

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My Super Service App was stolen/lost, what should I do?

Immediately call USSC Customer Service Group at 02-8928-USSC (8772) to deactivate your account.

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I’ve changed my SIM card/mobile number, should I also enroll again for a new device?

No, but it is recommended to update your customer information form to reflect your new mobile number. This can be done in any USSC store.

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How do I activate my Cash Card Prime?

Your Cash Card Prime will be activated within 24 hours after receipt of the card.

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Do I need to cash in first to activate my Cash Card Prime?

Your Cash Card Prime will be activated within 24 hours after getting the card, no need to cash in first.

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How do I cash into my Cash Card Prime?

There are three ways to cash in: one is you can cash in at any USSC branch, second is you can transfer funds from your Panalo Wallet using your USSC Super Service App, and third is you can do a bank transfer if you have a BDO, BPI, or Unionbank account.

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Is the cash transfer credited immediately or in real-time?

Yes, the cash in or cash transfer will be credited in real-time.

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How much is the cash transfer fee?

The service fee is P10 per cash in thru Super U App and P15 if thru USSC Stores.

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How much is the cash out/withdrawal fee?

The service charge for cash withdrawals at any Bancnet ATMs will vary per bank. But if you use a China Trust Bank ATM, the withdrawal fee is FREE.

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Can I transfer money from my Cash Card Prime to another Cash Card Prime account thru the Super Service app?

No, you can only transfer to your own Cash Card Prime account.

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What is the minimum amount to cash in?

The minimum cash-in amount is P100 per transaction and a maximum of P200,000 in 1 month.

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How do I inquire about my balance? Can I check my balance thru the app?

Your Cash Card Prime balance can be checked through any China Trust Bank ATM for free or at any Bancnet ATM with corresponding fees.

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How do I reset my PIN?

If you did not change your PIN upon card activation, this will automatically reset 24hrs from the last attempt. If you forgot your PIN, you may go to any USSC branch to request a re-issuance of your PIN.

Para saan ang U-Store Wallet?

Ang U-Store Wallet ay ang online wallet kung saan pwede natin ilagay ang ating Savings. Libre ang cash-in at cash-out sa U-Store Wallet sa kahit saang USSC store nationwide. Maaari rin itong gamitin for in-store transactions.

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ANONG PINAGKAIBA U-STORE WALLET VS U-MOBILE WALLET

Ang U-Store Wallet ay ang wallet for SAVINGS. Over the counter Cash-In at Cash-Out lang ang pwede gawin gamit ang wallet variant na ‘to. Habang ang U-Mobile Wallet naman ay ang wallet linked to the Super Service App na gagamitin para sa mga transactions within the app.

Para saan ang U-Mobile Wallet?

Ang U-Mobile Wallet naman ay ang wallet linked to the Super Service App na gagamitin para sa mga transactions within the app.

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Magkano ang service fee?

Cash-out service fee:

• For every P1,500 cash out to any USSC branch – P20 service fee
• For every $30 cash out to any USSC branch - $0.50 service fee

Kasabay din nito ang pag-earn ng extra 1 point sa bawat P1,500 o $30 payout gamit ang Super U App.

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Free ba ang pag cashvout?

Narito ang mga paraan para makapag cash out for FREE:

• 1. Maaari po silang mag-open ng U-Store Wallet. Ito ay ang online wallet kung saan pwede natin ilagay ang ating savings. Libre ang cash-in at cash-out sa U-Store wallet sa kahit saang USSC store nationwide. Maaari rin itong gamitin for in-store transactions.
• 2. Gamitin ang bonus points earned from remittance payout gamit ang inyong Super Service App. May additional points added maliban sa regular points para magamit sa pagcash out ng remittance na natanggap sa U-Mobile Wallet.

Ano ang RIA at paano ito pinoprocess?

Ang RIA ay isang international money transfer na maaaring iprocess sa any USSC stores. Payout transaction lamang ang pinoprocess sa aming branches. Magpresent lamang ng one valid ID, RIA control number at expected amount sa aming branches.

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Ano ang mga valid IDs?

Narito po ang list ng valid IDs na puwede ninyong i-present sa pag claim:

• Driver’s License
• Alien Certificate of Registration
• Passport
• Employment ID (Government and Private)
• National Bureau of Investigation (NBI) Clearance
• Police Clearance Certificate (Electronic)
• Social Security System (SSS) card
• Government Services Insurance System (GSIS) e-Card
• Taxpayer’s ID (TIN ID)
• Professional Regulations Commission (PRC) ID
• National ID
• Postal ID
• Voter’s ID
• Senior Citizen Card
• Overseas Workers Welfare Administration (OWWA) ID
• OFW ID
• Seaman’s Book
• Disabled Person Cert of ID NCWDP
• Integrated Bar of the Philippines (IBP) ID
• Student ID
• Barangay Certification
• DSWD Certificate
• Gov’t Office or GOCC ID
• Unified Multipurpose ID (UMID)

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Meron din ba itong domestic payout transaction?

Ria does not have a domestic remittance.

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Meron din ba itong send out transaction?

USSC is exclusive with WU for sending out international money transactions.

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Pwede ba itong irefund?

This is not applicable since we are paying to do a cash pick-up service. The refund or cancellation is triggered by the sending side.

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Meron po bang DST sa pagclaim ng remittance?

Wala pong bawas na Documentary Stamp Tax or other charges sa principal amount na pinadala ng kanilang sender.

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Meron po bang other charges na binabawas?

There are no charges. The send amount is equal to the cash payout amount.

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Ano ang validity ng reference number?

Ang control number ng kanilang RIA money transfer ay tumatagal lamang ng 6 months simula sa araw kung kelan po ito pinadala.

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Pwede ba ito iprocess sa ating Super Service App?

This is not yet available in the Super Service App.

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Available ba sa atin ang bills payment, mobile top-ups, prepaid debit cards, check cashing, and money orders? Paano po ito pinoprocess? 

Check to cash is not available. Money orders are payable in the form of reference numbers from international money transaction partners.

Ano ang xoom at paano ito pinoprocess?

  Ang Xoom ay isang international money transfer na maaaring iprocess sa any USSC stores. Payout transaction lamang ang pinoprocess sa aming branches. Magpresent lamang ng one valid ID, Xoom control number at expected amount sa aming branches.

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Ano ang mga valid IDs?

Narito po ang list ng valid IDs na puwede ninyong i-present sa pag claim:

• Driver’s License
• Alien Certificate of Registration
• Passport
• Employment ID (Government and Private)
• National Bureau of Investigation (NBI) Clearance
• Police Clearance Certificate (Electronic)
• Social Security System (SSS) card
• Government Services Insurance System (GSIS) e-Card
• Taxpayer’s ID (TIN ID)
• Professional Regulations Commission (PRC) ID
• National ID
• Postal ID
• Voter’s ID
• Senior Citizen Card
• Overseas Workers Welfare Administration (OWWA) ID
• OFW ID
• Seaman’s Book
• Disabled Person Cert of ID NCWDP
• Integrated Bar of the Philippines (IBP) ID
• Student ID
• Barangay Certification
• DSWD Certificate
• Gov’t Office or GOCC ID
• Unified Multipurpose ID (UMID)

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Meron din ba itong domestic transaction?

  Xoom does not have a domestic remittance.

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Pwede ba itong irefund?

This is not applicable. The refund or cancellation fee is triggered by the sending side.

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Meron po bang DST sa pagclaim ng remittance?

  Wala pong bawas na Documentary Stamp Tax or other charges sa principal amount na pinadala ng kanilang sender.

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Meron po bang other charges na binabawas?

There are no charges. The send amount is equal to the cash payout amount.

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Ano ang validity ng Reference number?

Ang control number ng kanilang XOOM money transfer ay tumatagal lamang ng 6 months simula sa araw kung kelan po ito pinadala.

Magandang plano yan dahil importanteng maging handa para sa mga hindi inaasahang pangyayari. Sa USSC, ang buhay, pamilya, at bahay ninyo, may benepisyo! Narito ang list ng available insurance na maari nilang maavail:

1. MEMORIAL GUARD

Qualification Age: 1-64 years old
Price, Coverage, & Plan:

• 250 - 6months – P20,000
• 450 - 6months - P40,000
• 650 - 6momths - P60,000
• 450 - 1 year - P20,000
• 850 - 1 year - P40,000
• 1250 - 1 year -P60,000

**Must be in good health condition upon purchase
**Advance purchase is available, you can buy up to 74 years old
\**Transferrable for the beneficiary only

Effectivity: The start of the coverage is the next day. No waiting period.
Benefits: It includes immediate assistance (24/7 hotline), embalming, cosmetics, casket, facilities of wake, and provision for trip to interment site within 25K radius.

2. DENGUE GUARD INSURANCE

Qualification Age and Price:

• 0-17 years old - PHP500
• 18-65 years old - PHP150

Coverage: 1 Year Maximum Unit: 2 per period
Waiting Period: 30 days from the time of purchase
Benefits:

• Medical Cash Assistance up to PHP30,000 (less PhilHealth Case Rate)
• Personal Accident Benefit Amounting PHP10,000

3. OFW GUARD INSURANCE

Qualification Age: OFW Ages 18-64
Price and Coverage:

• 1 YEAR coverage - 275
• 6 MONTHS coverage – 150

Maximum Unit: 1 per period
Waiting Period: 30 days from the time of purchase
Benefits:

• Loss of Income benefit due to termination - PHP30,000
• Accidental Death and Disablement - PHP30,000

4. LIFEGUARD PLUS

Qualification Age: 7-70 years old
Price: 80
Coverage: 1 Month
Maximum Unit: 5 per period
Benefits:

• Accidental Death and Disablement or Murder and Unprovoked Assault - PHP100,000
• Burial Assistance - PHP10,000
• Fire Cash Assistance - PHP5,000
• Accidental Medical Reimbursement Minimum of 500 pesos

5. KASAMBAHAY INSURANCE

Qualification Age: 18 TO 64 years old
Price and Coverage: Php 120- 3months Php 200- 6months Php300- 1year
Maximum Unit: 5 policies per period
Benefits:

• Accidental Death, Total Permanent Disability and Dismemberment: Php 50, 000
• Medical Accidental Reimbursement: Up to Php 2, 500 Murder and Unprovoked
• Assault *including Physical and Sexual Assault: Php 25, 000
• Daily Hospital Income Benefit Accidental & Sickness: Php 200/day

6. HospiGuard

Qualification Age: 18 TO 64 years old
Units: 5 maximum per period
Price, Coverage, and Benefits:
Accidental Death:

• 550 – 1year – P10,000
• 350 – 6 months – P10,000
• 220 – 3 months – P10,000
• 220 – 1month – P10,000

Emergency Room Cash Less

• 550 – 1year -P5,000
• 350 – 6months – P5,000
• 220 – 3months – P5,000
• 220 – 1month – P5,000

24/7 call a Doctor

• 550 – 1year -  6 calls
• 350 – 6 months – 6calls
• 220 – 3 months – 3 calls
• 220 – 1 month – 2 calls

ANO ANG INSTAPAY SERVICE?

Ito ay isang option para makapag-instant transfer ng peso funds mula sa inyong U-Mobile Wallet account papunta sa account ng isa pang BSP-Supervised banks or non-banks E-money institutions. Ang funds na pinadala ay papasok agad sa destination account. As low as P25 lang ang transfer fee depende sa halagang ita-transfer.

Maaari din itong gamitin para makapagcash-in sa inyong U-Mobile Wallet, piliin lamang ang USSC Money Services Inc. (UMSI) as bank/institution name. I-enter lang and account number or mobile number, account name at ang amount of transfer papunta sa USSC U-Mobile Wallet. Ang service fee ay depende sa fee applied ng bank or non-bank e-money institution kung saan mag-ooriginate ang transfer funds. 

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How to process a bank transfer transaction?

Upon logging in to USSC Super Service App, click on the Bank Transfer option on your dashboard and fill up the details.

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May service fee ba ang Instapay service?

Para sa outbound bank transfer, narito ang mga applicable fees

• Amount 1 up to 3000 – Php25.00 
• Amount 3,001 up to 10,000 – Php 50.00 
• Amount 10,001 and above – Php 75.00

Para sa cash-in sa UMobile Wallet gamit ang Instapay, ang service fee ay depende sa fee applied ng bank or non-bank e-money institution kung saan mago-originate ang transfer of funds.

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May limit ba sa pag-transfer ng funds gamit ang Instapay?

Ang limit per transaction and per day para sa outbound transfer transaction ay Php50,000. Ang pag cash-in naman sa U-Mobile Wallet gamit ang Instapay ay may maximum limit na Php200,000 per month. 

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Anong mga banks at non-banks E-Money Instituion pwedeng magtransfer ng funds gamit ang Instapay?

Narito ang mga list ng banks and non-bank E-money institutions na pwedeng magtransfer gamit ang Instapay service

• AllBank (A Thrift Bank), Inc.
• Asia United Bank Corporation
• Bank of Commerce
• Bank of the Philippine Islands / BPI Family Bank
• BDO Unibank, Inc.
• Binangonan Rural Bank
• BPI Direct BanKO, Inc., A Savings Bank
• Camalig Bank, Inc. (A Rural Bank)
• CARD Bank Inc.
• Cebuana Lhuillier Rural Bank, Inc
• China Bank Savings, Inc
• China Banking Corporation
• CTBC Bank (Philippines) Corporation
• Development Bank of the Philippines
• DCPay Philippines Inc (COINS.PH)
• Dungganon Bank (A Microfinance Rural Bank), Inc.
• East West Banking Corporation
• East West Rural Bank, Inc.
• Equicom Savings Bank, Inc.
• GrabPay
• G-Xchange, Inc. (Gcash)
• ING Bank N.V
• Land Bank of The Philippines
• Malayan Bank Savings and Mortgage Bank, Inc.
• Maybank Philippines, Inc.
• Metropolitan Bank and Trust Company (Metrobank)
• Partner Rural Bank (Cotabato), Inc
• PayMaya Philippines, Inc
• Philippine Bank of Communications
• Philippine Trust Company
• Philippine National Bank
• Philippine Savings Bank
• Producers Savings Bank Corporation
• Queen City Development Bank, Inc.
• Rizal Commercial Banking Corporation
• Robinsons Bank Corporation
• Rural Bank of Guinobatan, Inc
• Security Bank Corporation
• Starpay Corporation
• Sterling Bank of Asia, Inc., A Savings Bank
• Sun Savings Bank, Inc
• Union Bank of the Philippines
• United Coconut Planters Bank
• Bangko Mabuhay (A Rural Bank), Inc
• BDO Network Bank
• ISLA Bank (A Thrift Bank), Inc
• Omnipay, Inc
• Philippine Business Bank, Inc., A Savings Bank
• Philippine Veterans Bank
• Quezon Capital Rural Bank, Inc
• UCPB Savings Bank, Inc.
• Wealth Development Bank Corporation

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Ma-credit ba agad ang fund transfer gamit ang Instapay?

Oo. Ang Instapay ang INSTANT, near Real-Time transfer kaya ang funds na pinadala ay papasok agad sa destination account.

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Paano mag Instapay transfer papunta sa USSC U-Mobile Wallet?

Gamit ang Instapay service ng ibang banks at non-bank E-money institutions, piliin lang ang USSC Money Services Inc. (UMSI) as bank/institution name. I-enter lang ang account number or mobile number, account name at ang amount of transfer papunta sa USSC U-Mobile Wallet.

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Pwede din ba mag Instapay gamit ang U-Store Wallet?

Hindi. Ang U-Store Wallet ay magagamit lang sa pag-ipon ng funds for svaings. Maaari lang mag Cash-in at Cash-Out over the counter sa U-Store Wallet.

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Ano ang mga kailaingan iprovide sa pag-transfer ng funds gamit ang Instapay?

Para sa outbound Instapay transaction, kailangan ang mga sumusunod

1. Correct Bank/Non-Bank Institution Name
2. Destination Account Number
3. Destination Account Name
4. Amount to transfer
5. Purpose of Transfer

Para sa inbound Instapay transaction o cash-in to UMobile Wallet kailangan ang mga sumusunod

1. Correct Bank/Non-Bank Institution Name (USSC Money Service Inc.)
2. UMobile Wallet Account Name
3. UMobile Wallet Account Number or Mobile Number
4. Amount to Transfer
5. Purpose of Transfer

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Ano ang benefit o purpose ng Instapay Service para sa USSC Customers?

Ang Instapay ay mabilis na paraan para makapag Cash-In sa U-Mobile Wallet kung kinakailangan ng funds. Para sa mga Super U App users, ang Instapay service ay instant solution kung kailangan magpadala ng pera within the Philippines or abroad. Magcash-in lang sa U-Mobile Wallet gamit ang Instapay service ng Bank of account at kapag natransfer na sa U-Mobile Wallet and funds, pwede na mag-remit via U-Cash Padala para sa domestic money transfer o Western Union para naman sa international remittance.

HOW TO PROCESS FROM U-MOBILE WALLET TO BANK/NON BANK?

Piliin lamang ang Bank Transfer sa dashboard ng inyong Super Service app at i-fill up ang mga required fields. As low as P25 lang ang transfer fee depende sa halagang ita-transfer.

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Ano ang PW Loading Direct from BPI Account?

Ito ang pinaka-bagong feature sa USSC Super Service App na nagbibigay ng capability para magcash-in o magload sa Panalo Wallet galing sa BPI Account.

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Sino ang pwede makagamit ng Direct from BPI Account PW Loading?

Ang bagong Direct from BPI account Panalo Wallet loading ay pwede magamit ng mga Super Service App users na meron din BPI Savings account at enrolled sa BPI online banking.

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Magkano ang pwede iload sa Panalo Wallet galling sa BPI Account?

Ang maximum load limit per transaction and per day is P50,000 kasama na ang service fee.

• Ang Panalo Wallet load limit naman is P150,000 per month. Kasama na dito ang ibangloading source tulad ng OTC cash-in, load from bank via USSC account at remittance payout gamit ang Super Service App.

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Magkano naman ang service fee?

Ang service fee ay P15 per transaction.

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Paano mare-receive ang One Time Password (OTP)?

For security, ang OTP ay mare-receive ng BPI account holder sa naka-register na mobile number sa online banking system.

Aside from the amount, is there a convenience fee?

Yes. A convenience fee, depending on the product's SRP, will be charged.

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Can I buy a U Gift for myself? How about for another person?

Yes. For easier customer experience, you can tick Use Own Account during the transaction. To purchase for a different receiver, just encode his/her name and mobile number.

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Will a customer earn points for his / her U Gift transaction?

Yes.

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Can a customer buy more than 1 voucher in one transaction?

Yes. You may adjust the quantity of the vouchers you will avail of. If you will avail of more than 1 voucher, you will receive 1 Sharetreats SMS (containing the CODE) per voucher bought.

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Are U Gift transactions refundable? Can it be cancelled? Are the codes transferrable or convertible to cash?

Cancellations are not allowed for U-Gift transactions. The codes are transferrable but NOT convertible to cash.

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Where will the customer see the validity of the code? And where can this be redeemed?

The validity of the code is included in the SMS notification which will be sent by Sharetreats. The SMS also includes the list of participating locations of the merchant.

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Are the lists of participating locations per merchant also available in the App?

Yes. There's a clickable link at the bottom of the Product Category Page that leads to the list of the participating locations per merchant. NOTE: The link included in ShareTreat's SMS notification will be more updated compared to the list in the app.

How to be a VIP Member

Anyone could be a Super U VIP member. Just continue in transacting your remittances and other products with us. We will notify you as soon as you qualify based on transactions done in store or Super Service App.

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What are the benefits of a VIP member

Benefits of being a Platinum member include:

1. Double loyalty reward points for every international and domestic money remittance. You can use your loyalty reward points for some transactions like cash out fee, redeem food rewards, or even convert it to cash by cashing-in to your U-Mobile Wallet.

2. Free loyalty reward points for a minimum international remittance of Php 15,000 or USD 300 transacted within your anniversary months.

3. Priority lane access at select USSC stores from Monday to Friday

4. Access to an exclusive Viber channel

5. Special concierge services for advance booking of more than US$1,000 or Php50,000 withdrawals (should be requested 2-3 days prior to pick-up date)

6. Priority access to USSC’s Super U VIP Specialists from 8am to 8pm, Monday to Sunday

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VIP Account Anniversary Promo

Mag-transact lang ng minimum of Php 15,000 or US$300 international money remittance within your anniversary month upang makatanggap ng free 150 bonus reward points.

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Advance USD/PHP Reservation for VIP members

Kung meron kayong payout transaction na USD and Php of $1000 or P50K pataas! Pwede ka magpa-reserve 2-3 days bago ang iyong preferred pickup date para pagdating mo sa store, ready na for U. Tumawag lang o mag email sa aming Customer Service upang kayo ay matulungan.